MTS® Repair Services from Paw Taw John Services

 

Authorized factory repair facility and authorized factory warranty facility for MTS^® Temposonics^® in the Continential U.S.

Paw-Taw-John Services, Inc. provides field service and technical support of system integration for MTS^® Temposonics^® products. Only factory authorized parts are used.

 

 

 

 

 

Paw Taw John Services, Inc. repairs the following MTS^® sensor product lines:

• TI
• TII
• L-Series
• R-Series Old & New
• G-Series
• LP-Series
• DIB
• AOM

Paw-Taw-John Services, Inc. is an authorized MTS^® repair facility for the continential U.S. We are also an authorized warranty repair center.

24-Hour turn time is our speciality!

 

Paw Taw John Services offers 24-hour turn time on most products.

Call us today at 208-687-1478.

Additional charges may apply.

 

 

Paw Taw John Services, Inc. Customer Service Policy

Repairs

• Evaluation Charge:    $185.00.   
  • If the repair is determined by Paw-Taw-John Services, Inc. or MTS^® to be a warranty repair, the evaluation fee is waived.
  • For qualified customers, Paw-Taw-John Services, Inc. will waive the evaluation fee with the purchase of an equivalent replacement.
• Customer will be notified of estimated repair cost (phone, fax or e-mail).  Upon customer approval, repairs will be completed and item returned to customer.
• All repair items waiting customer authorization beyond 120 days will be returned. Evaluation fee and shipping costs will apply. Repairs are warranted for 90 days from repair date.  Warranty covers replacement parts only.  Waveguide repairs on probes are not warranted. 
• Unless otherwise specified all returned items will be shipped UPS – GROUND

Note: All new Temposonics^® products listed have a 2-year limited warranty.  Customer damage voids warranties.

Field Service Rates

Rate: $67.50/hr. (4 hour minimum, portal-to-portal)

• Travel Mileage: .52¢/mile (dependant on fuel prices).     
• Travel & Living Expenses:    At cost         

Shipping

• Unless otherwise specified all returned items will be shipped UPS – GROUND
• Warranty repairs are returned UPS – Ground at no cost.  Warranty repairs returned at other than UPS – Ground will be at the customer’s expense.
• Shipping crates are required for position sensors with longer stroke lengths, as follows:
  • US or Canada: Stroke lengths 200 inches and above
  • International: Stroke lengths 161 inches and above
  • Contact Paw-Taw-John Services, Inc. for crate pricing

Expedite Fees

• All sales orders can be expedited. Expediting an order does not guarantee next day delivery. Product availability depends entirely on stock on-hand.
• For Paw-Taw-John products (including on-hand MTS inventory) $25.00
• For MTS^® products drop-shipped within 10 business days from the factory: $600.00

Returns

• All returned standard items must be in as new condition and are subject to a 35% restocking fee. Non-standard or custom items are subject to a 65% restocking fee.  Contact Paw-Taw-John Services, Inc. for further information on returns.

Purchase Orders / Credit

• All purchase orders / credit accepted only with the pre-approval of Paw-Taw-John Services, Inc. accounting department.
• MasterCard/Visa accepted.  COD available (additional fees may apply).