Paw-Taw-John Services, Inc. Customer Service Policy

Repairs

• Evaluation Charge:    $165.00.   
  • If the repair is determined by Paw-Taw-John Services, Inc. or MTS^® to be a warranty repair, the evaluation fee is waived.
  • For qualified customers, Paw-Taw-John Services, Inc. will waive the evaluation fee with the purchase of an equivalent replacement.

• Customer will be notified of estimated repair cost (phone, fax or e-mail).  Upon customer approval, repairs will be completed and item returned to customer.

• All repair items waiting customer authorization beyond 120 days will be returned. Evaluation fee and shipping costs will apply.
• Repairs are warranted for 90 days from repair date.  Warranty covers replacement parts only.  Waveguide repairs on probes are not warranted. 
• Unless otherwise specified all returned items will be shipped UPS – GROUND.

Note: All new Temposonics^® products listed have a 2-year limited warranty.  Customer damage voids warranties.

Field Service Rates:

Rate: $67.50/hr. (4 hour minimum, portal-to-portal)

• Travel Mileage: .44¢/mile (dependant on fuel prices).     
• Travel & Living Expenses:    At cost         

Shipping

• Unless otherwise specified all returned items will be shipped UPS – GROUND.
• Warranty repairs are returned UPS – Ground at no cost.  Warranty repairs returned at other than UPS – Ground will be at the customer’s expense.
• Shipping crates are required for position sensors with longer stroke lengths, as follows:
  • US or Canada : Stroke lengths 200 inches and above
  • International: Stroke lengths 161 inches and above
  • Contact Paw-Taw-John Services, Inc. for crate pricing

Expedite Fees

• All sales orders can be expedited. Expediting an order does not guarantee next day delivery. Product availability depends entirely on stock on-hand.
• For Paw-Taw-John products (including on-hand MTS inventory) $25.00
• For MTS^® products drop-shipped from the factory: $150.00
• For MTS^® products drop-shipped next business day from the factory: $300.00

Returns

• All returned standard items must be in as new condition and are subject to a 35% restocking fee. Non-standard or custom items are subject to a 65% restocking fee.  Contact Paw-Taw-John Services, Inc. for further information on returns.

• All purchase orders / credit accepted only with the pre-approval of Paw-Taw-John Services, Inc. accounting department.
• MasterCard/Visa accepted.  COD available (additional fees may apply).